Capabilities Statement

Company Name: Intentional Culture Ops, LLC

CAGE Code: 03R86

Primary NAICS Codes: 541612, 541611, 541618, 611430, 624190

Contact: Jocelyne Norris, Founder

Email: Jocelyne@intentionalcultureops.com

Phone: 424-653-6470

At Intentional Culture Ops (ICO), we are committed to intentionally building people-first organizations that thrive by aligning business operations with the needs of their people. Our approach is centered on agility with purpose, helping companies adapt and grow while staying true to their core values. We drive culture transformation through strategic HR solutions that empower employees and create sustainable growth.

Our focus on systems and people ensures that operational processes are designed to enhance productivity while fostering a workplace culture where employees can flourish. From diversity, equity, and inclusion (DEI) initiatives to leadership development, talent acquisition strategies, and change management, we tailor our services to meet the unique needs of your organization. By embedding people-first strategies into every aspect of your HR operations, we help build cultures that inspire trust, innovation, and long-term success.

With expertise in remote work optimization, strategic workforce planning, and performance management, ICO delivers solutions that streamline operations, improve team collaboration, and increase overall effectiveness. Whether refining your leadership capabilities or creating a scalable HR infrastructure, we ensure that systems and people work together seamlessly to achieve your organization’s goals.

At ICO, we believe that building thriving, purpose-driven organizations starts with the intentional alignment of people and systems, creating an environment where agility meets sustainable impact.

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Core Competencies

Intentional Culture Ops (ICO) is a people and business operations advisory firm specializing in creating resilient, people-first organizations by optimizing HR and operational systems. Our expertise lies in partnering with organizations to develop and implement scalable, inclusive workplace cultures that align with their business goals. With over 14 years of experience, we offer the following services:

-People Operations Strategy: Design and implementation of comprehensive HR strategies to attract, retain, and develop top talent.

- Operational Efficiency: Streamlining business processes to enhance productivity, collaboration, and organizational growth.

- Diversity, Equity, Inclusion, and Belonging (DEIB): Tailored strategies to build inclusive and equitable work environments.

- Compliance and HR Support: Navigating employment laws and regulations to ensure compliance and minimize risk.

- Change Management: Supporting organizational transitions through tailored change management plans and execution.

- Employee Engagement & Development: Creating people-first cultures that drive employee satisfaction and performance.

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Differentiators

- Agility with Purpose: We design and implement people and business operations strategies that not only address immediate challenges but also foster long-term organizational sustainability.

- Resilience: Our strategies are built to withstand evolving business landscapes while staying true to the organization's core values.

- People-Centered Approach: We prioritize employees at every level, ensuring they are empowered, engaged, and aligned with business goals.

- Sustainable Future: Our focus is on creating scalable, sustainable processes that promote long-term success while aligning with corporate social responsibility.

- Alignment to Values: We work closely with leadership teams to ensure that operational strategies are in full alignment with the organization's mission and values.

- Tailored Solutions: Every solution we provide is customized to meet the unique needs of the organization.

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Past Performance

Our team has successfully led People Operations and business strategy initiatives across various sectors, including technology, non-profit, creative agencies, and education. Highlights include:

- Spearheading People Operations strategy for organizations with up to 350 employees, driving significant improvements in retention, engagement, and DEIB.

- Facilitating HR transformation projects for mission-driven organizations, resulting in improved compliance, streamlined operations, and stronger workplace cultures.

- Supporting organizational change initiatives, ensuring seamless transitions while maintaining employee morale and productivity.

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Certifications

- PENDING APPROVAL; Women-Owned Small Business (WOSB), Minority-Owned Business